Refund and Cancellation Policy
Effective Date: December 25th, 2024
The Harvest Grace Project ("we," "our," or "us") values transparency and strives to ensure a positive experience for our supporters. This Refund and Cancellation Policy outlines the terms and conditions related to donations, purchases, and cancellations made through our website.
1. Donations
Non-Refundable Donations:
- All donations made to The Harvest Grace Project are voluntary and non-refundable.
- Once processed, donations are used to support our mission of assisting parents in need, and refunds cannot be issued.
Donation Errors:
- If you believe an error was made during the donation process (e.g., incorrect amount or duplicate donation), please contact us within 14 days of the transaction via the contact form on our home page.
- We will review your request and may issue a refund if warranted.
2. Purchases
Refund Eligibility:
- Refunds for purchased items (e.g., merchandise) are available under the following conditions:
- The item is returned unused and in its original condition.
- A refund request is submitted within 30 days of the purchase date.
Non-Refundable Items:
- Digital products, downloadable content, or personalized items are not eligible for refunds.
3. Event Registrations
Cancellations by Attendees:
- Cancellations must be requested no later than 7 days before the scheduled event for a full refund.
- Cancellations made less than 7 days before the event may not be eligible for a refund, depending on the nature of the event.
Cancellations by The Harvest Grace Project:
- If an event is canceled by us, attendees will be notified promptly, and refunds will be issued within 14 days.
4. Contact Information
If you have questions or need assistance with a refund or cancellation, please contact us via the contact form on our home page.
We appreciate your support and understanding as we work together to make a positive impact in our community.